Privacy Policy

BuyerHQ ("we", "us", "our") is committed to protecting your privacy and complying with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth). This policy explains what personal information we collect, how we use it, and your rights.

What we collect

• Account details: name, email, phone number, password (hashed).
• Buyer brief: budget, preferred locations, property type, timeline, notes.
• Usage data: pages viewed, listings saved, basic device and browser information.

How we use it

• To match you with off-market and pre-market property opportunities.
• To verify your buyer status before granting access to private listings.
• To send service emails (account, listing alerts) and, with consent, marketing.
• To improve the platform and prevent fraud or abuse.

Sharing

We do not sell your data. We share information only with vendors and agents when you enquire about a specific listing, and with service providers (hosting, email, analytics) bound by confidentiality.

Storage and security

Data is stored on managed cloud infrastructure with encryption in transit and at rest. Access is restricted to authorised staff. While we take reasonable steps to protect your data, no system is 100% secure.

Your rights

You can request access to, correction of, or deletion of your personal information at any time by emailing hello@buyerhq.com.au. You can unsubscribe from marketing emails using the link in any message.

Contact

Questions or complaints? Email hello@buyerhq.com.au. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.